Refund Policy

Last Updated: August 29, 2026

At My Store, we want our customers to have a satisfactory shopping experience. If you are not satisfied with your purchase, you may be eligible to request a return or refund in accordance with the conditions below.

Return Eligibility

Customers should contact us within 30 days of receiving their order if they would like to request a return.

To be eligible for a return, products should generally be unused, in their original condition, and returned with applicable original packaging, accessories, or other included materials.

Certain products may be subject to different return conditions where required by their nature or applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, when appropriate, photographs or other information showing the issue. We will review the situation and provide appropriate instructions for replacement, return, refund, or another available resolution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions. Any applicable restrictions will be communicated in the product listing or during the purchase process where appropriate.

Return Process

Before sending a product back, please contact our customer support team for return instructions. Do not send a return to an address that has not been confirmed by our support team.

Customers may be responsible for return shipping costs when the return is due to a change of mind or another reason not caused by an error or defect. If the item received is defective, damaged, or incorrect, we will review the circumstances and determine the appropriate return or shipping arrangement.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the circumstances of the order.

Exchanges

If an exchange is available, please contact us with your order information. Depending on product availability, we may offer an exchange, replacement, or refund.

Cancellation Requests

If you wish to cancel an order, contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the return process may apply.